Return Policy

If you have not received your order, you must contact us within 30 days of the ship date. ALL RETURNS MUST BE APPROVED FIRST, BY CONTACTING US VIA EMAIL OR CALLING 877-700-5378 DURING REGULAR BUSINESS HOURS (Monday - Friday 9:00 AM - 4:00 PM, Mountain Time). Our Customer Service team will provide you with a Return Authorization number for you to attach to the returned item. Orders returned without a Return Authorization are subject to a 25% restocking fee.

Discount Catholic Products is committed to providing you with the best quality merchandise that we can. However, if you are unhappy with your purchase, please contact us within 7 days of receipt of your product to obtain a return authorization number (RMA). We offer free returns within 60 days for a full refund or exchange*. Returns and exchanges include free return shipping within the US.

*Please see below for a list of items that cannot be canceled or returned. Items received that require repackaging may be subject to a 10% restocking fee. Return or exchange requests received after 60 days are up to our discretion. 

Please inspect your order immediately when you receive them. If your purchase arrives damaged, please contact us within 7 business days of receipt in order to obtain a Return Authorization number. To help us understand the damage, we ask that you take a photo of the item and send it to: [email protected]. All damaged items must be shipped back to us within 7 days of the receiving the Return Authorization from us, in its original carton. The new items will ship, and/or necessary refunds processed, once we have received the returned items.

We can cancel an order if it has not been shipped and refund your payment. If shipped, we can only accept it as a return. All returned items must be in re-sellable condition.

Send all returns with Return Authorization number and order number, as well as the customer name and shipping address, clearly marked on the package to:

Discount Catholic Products
3312 Stanford Dr NE, Suite 1-B
Albuquerque, NM 87107-2018

The following items are final sale – they cannot be returned or canceled once shipped. Most of these items are custom-made or special order items. Any items with a lifetime guarantee can be replaced by the manufacturer if they are damaged:

   - Engraved items (engraved medals have a lifetime manufacturer's warranty)
   - 14KT gold items
   - Wedding Rosaries.
   - Indoor/Outdoor Statues and all outdoor items,
   - Nativity sets
   - Mass Kits, Sick Call sets and Sick Call Crucifixes and any Cross or Crucifix over 24" inches
   - All seasonal items, including Communion, Easter and Christmas items
   - Clearance items
   - Gift Certificates are non-refundable and cannot be redeemed for cash
   - Furniture items (lecterns, kneelers, etc.)
   - Any item not in re-sellable condition.

Please note that if you have had your items blessed, they cannot be returned.

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